What to Expect as a Customer

We retain more than 50 acclaimed Design Industry journalists and photographers across the country to provide a unique content advantage that allows your business to develop a social media footprint that is supported by the highest quality underlying content.

In addition to the Content Advantage, when you become a client of DesignSherpa through any of our programs you will benefit from the expertise and focus of an experienced team of account management, customer service, and social media implementation professionals. Your primary point of contact will be your DesignSherpa Account Manager.

The Account Manager will be intimately involved in the creation and implementation of your social media marketing campaign. From working with you to develop your business blog’s look and feel, to pinpointing the right kind of content to drive your content marketing strategy, to coordinating the introduction and creation of your social networking presence, your Account Manager will ensure that you don’t have to sweat the small details and will be able to focus on the important issues of running your business and overall marketing plan.

Supporting your Account Manager and managing the daily tasks associated with your DesignSherpa account is an experienced team made up of Social Media Coordinators, Content Managers, Social Network Managers, Search Engine Optimization Specialists, Web Developers and Web Designers.

These individuals are members of the DigitalSherpa Operations Team, headquartered at NCI’s operations center in Lawrenceville, GA. As a DesignSherpa client, you benefit from the experience and expertise of a team that has worked on developing internet marketing solutions for thousands of companies in the home design, multi-family, real estate industries.

The DesignSherpa Customer Service Promise

We understand that our customers have busy and demanding professional lives. We also understand that a key to the success of a social media marketing program is engagement, focus and conversation.

Our promise to every customer is that we will make the process of managing a social media marketing campaign as painless and simple as possible.

To help accomplish this, we have a Customer Service Communications Program that helps you stay on top of the important details related to your account.

The program includes:

Weekly social marketing tips.

Weekly Content Idea Sheets, complete with reminders to update important information in your DesignSherpa blog, such as events, sales, products of the week, etc.

On-Demand Conversation Alerts, which are sent to your appointed contact whenever a question or sensitive topic is tracked on your blog or within your Business Social Network.

Monthly Marketing Consultations, which include a review of your DesignSherpa activity, including leads generated for your business, and a fine-tuning of the different elements of your Social Media Marketing Program.